Document Type
Research Report
Publication Date
5-12-2025
Abstract
This report examines the relationship between Jibu franchises and the technology they rely upon to conduct their most critical business operations. Jibu’s Point of Sale (POS) System is the online platform where Jibu franchises track sales, inventory, production, and delivery. While Jibu franchises agree that this iteration of the POS is the best of the three previous technology systems, it still has significant limitations that affect its usability. The POS system is serviceable at tracking big picture numbers like total sales, customers, and liters sold. However, the system struggles with quick transaction speed, lacks essential features, and regularly confuses even experienced Jibu employees, making lots of the inputted data incorrect or quickly obsolete. As a result, many employees and franchise owners, especially in the Rwandan market, see the POS as more of a distraction than an essential business tool. Not only do issues with the adoption of the POS system affect the franchise operations, but it also hinders Jibu’s mission of providing safe, accessible drinking water and creating economic opportunities. Overall, we recommend strengthening Jibu’s POS system by adding essential inventory and delivery features, improving onboarding and ongoing training, and simplifying the interface for faster, more efficient, and more user-friendly franchise operations.
Recommended Citation
Fox-Middleton, Cecelia and Pompermayer, Erik, "Jibu" (2025). Miller Center Fellowship. 181.
https://scholarcommons.scu.edu/gsbf/181
