Service Guarantee and the Optimal Payout Model

Authors

Wen-Chyuan Chiang
Gangshu (George) Cai, Santa Clara UniversityFollow
Xiaojing Xu
Xiangfeng Chen

Document Type

Article

Publication Date

2-2013

Publisher

Elsevier

Recommended Citation

Chiang, W.-C., Cai, G. (George), Xu, X., & Chen, X. (2013). Service guarantee and optimal payout models. International Journal of Production Economics, 141(2), 519–528. https://doi.org/10.1016/j.ijpe.2011.10.033