Document Type


Publication Date



American Library Association


Using a facilitator can enhance a library's strategic planning process and lead to the creation of a more clearly articulated strategic plan. Santa Clara University Library used a facilitator for its strategic planning process, which resulted in new vision and mission statements, and a plan centered around five priorities. This article will provide a description of the environment, details of the strategic planning process, the role and benefits of using a facilitator and questions to consider before bringing in a facilitator.


"How an outside facilitator helped us create a better strategic plan" by Jennifer Nutefall is licensed under CC by 3.0 in Library Leadership & Management published by American Library Association.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.