Scholar Commons

Title

Nurture Africa: Patient Journey Map

Authors

Grace Vincent Krueger
Will Paton

Document Type

Research Report

Publication Date

10-2017

Abstract

We created a document that illustrates the entire arc of patient engagement with Nurture Africa. A diagram of the patient journey is accompanied by a detailed description of the patient’s actions, motivations, questions and barriers at each touch point between the patient and Nurture Africa. The Map will aid the organization in identifying areas of strength and those that can be improved in order to better the patient experience.

Comments

https://www.millersocent.org/portfolio/nurture-africa/

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