The New Handshake: Online Dispute Resolution and the Future of Consumer Protection
The New Handshake focuses on resolving disputes arising from online transactions. This groundbreaking book proposes a design to provide fast and fair resolutions for low-dollar claims, such as those in most B2C transactions. This revolutionary system is designed to operate independently of the courts, thereby eliminating procedural complexities and choice of law concerns. It can be integrated directly into the websites and provides consumers with free access to remedies.
American Bar Association
Dispute Resolution and Arbitration | Law
Rule, Colin and Schmidtz, Amy J., "The New Handshake: Online Dispute Resolution and the Future of Consumer Protection" (2018). Faculty Book Gallery. 406.