S3-Sustainability and Services Science: Novel Perspective and Challenge
Sustainability is a measure of the capacity of a certain process or state in any system to balance the needs of the present without compromising the ability of future generations to meet their own needs. One of the main challenges of sustainability is translating theory into action in the form of operational service offerings. Establishing sustainability as an essential aspect of services in service science and defining sustainability as a service in and of itself will foster the design and development of comprehensive, future-oriented, flexible values, methods, and tools applicable to all design, development, management, and implementation processes. The paper concludes with a novel model of sustainability as a service science that is illustrated with a simple example.
Wolfson, A., Tavor, D., Mark, S., Schermann, M., and Krcmar, H. (2010): ”S3-Sustainability and Services Science: Novel Perspective and Challenge”, Service Science (2:4), 216-224.