Workaround Aware Business Process Modeling
Document Type
Conference Proceeding
Publication Date
2015
Publisher
Association for Information Systems
Abstract
Workarounds are an omnipresent part of organizational settings where formal rules and regulations describe standardized processes. Still, only few studies have focused on incorporating workarounds in designing information systems (IS) or as a part of management decisions. Therefore, this study provides an extension to the Business Process Modeling Notation (BPMN) by conducting a metamodel transformation, which includes workarounds. As a result, the Workaround Process Modeling Notation (WPMN) (1) leads organizations in designing workaround aware systems, (2) supports managers in deciding how to deal with workarounds, and (3) provides auditors with visualizations of non-compliance. We exemplify how this technique can be used to model a workaround in the process of accessing patient-identifying data in a hospital. We evaluated the model and find it particular suitable as an empirically grounded BPMN extension.
Recommended Citation
Röder, N., Wiesche, M., Schermann, M., and Krcmar, H. (2015): ”Workaround Aware Business Process Modeling”, International Conference on Wirtschaftsinformatik, Osnabrück, Germany.
Comments
Wirtschaftsinformatik Proceedings 2015