Society for Management Information Systems
This paper explores the major mechanisms within the Griffith and Northcraft (1993) cognitive model. This model offers a fine-grained view of how user and implementer understandings influence implementation success. While broader implementation models suggest structural and process strategies for increasing the likelihood of implementation success, this model describes user and implementer understanding and can be used to design appropriate implementation strategies.
Griffith, T.L., & Northcraft, G.B. (1996). Cognitive elements in the implementation of new technology: Can less information provide more benefits? MIS Quarterly, 20, 99-110.