Our team developed a training workbook for the bicycle asset. This workbook includes content for each module, prompting questions, client engagement activities, and built-in checkpoints for feedback. The workbook will have a dual function: guiding loan officers* during training sessions and refreshing loan officers* on content.This workbook is meant for use both during and after a Cycle Connect marketing officer or credit officer administers a bicycle training session. During the training session, this workbook will guide Cycle Connect officers to engage with group members through meaningful dialogues and various engagement activities. While not in the field, officers should use this workbook to review content in order to maintain strong levels of comprehension.
Grundy, Benjamin and Vanbenthuysen, Katie, "Cycle Connect Training Update: In-Field Bicycle Training Guide" (2020). Miller Center Fellowship. 143.