Workforce Assessment in the Jordanian ICT Industry

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IGI Global


This paper provides an assessment of workforce need in the Jordanian ICT industry. The results have shown that there is a growing workforce gap in the ICT sector. The technical skills of graduates are not satisfactory, and there is an increasing demand for skilled graduates. In addition to the technical skills required, communication skills, creative thinking, and English language skills were seen as important “soft skill elements” across all job categories and are missing in the current ICT workforce. The skills and competencies identified in this study can be used to motivate a design of an effective, flexible and relevant ICT program that can contribute to building a skillful workforce focusing on specialized and hands-on practices in ICT domains.


This paper appears in International Journal of Social and Organizational Dynamics in Information Technology, authored by Salem Al-Agtash. Copyright 2011, IGI Global, www.igi-global.com. Posted by permission of the publisher.