Service Assessment for Identifying Adaptation Requirements
Document Type
Book Chapter
Publication Date
2012
Publisher
Gabler Verlag | Springer
Abstract
Globally acting companies increasingly ask their service providers to ‘follow’ them, which means to deliver their services in all countries that the client company operates in or on an international scale. To serve these customers, service providers needs to develop a capability for extending their service delivery organization into new countries (Schermann et al., 2010).
Chapter of
Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer
Recommended Citation
Schermann, M., Böhmann, T., Reuter, U., and Krcmar, H. (2012): ”Service Assessment for Identifying Adaptation Requirements” in Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer, Böhmann, T., Burr, W., Herrmann, T. and Krcmar, H. (eds.). Wiesbaden, Germany: Gabler, pp. 139-151.
