Title

Modular Service Configuration for Identifying Value-Adding Services for Internationalization

Document Type

Book Chapter

Publication Date

2012

Publisher

Gabler Verlag | Springer

Abstract

Assume that your firm needs to serve a new customer. The customer has specific needs, such as requesting you to operate an existing IT system or facilities. If you could meet these needs by predominately selecting and combining predefined services, imagine the impact on cost of sales and cost of delivery.

Chapter of

Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer

Editor

Tilo Böhmann
Wolfgang Burr
Thomas Herrmann
Helmut Krcmar