Document Type
Article
Publication Date
2012
Publisher
Laboratory of Knowledge Management & E-Learning
Abstract
In this paper, we explore system dynamics as a useful approach to consolidate findings from case studies on business process change (BPC) projects. We compile data from 65 BPC case studies to develop a system dynamics simulation model that helps us to investigate ‘employee morale’ as an important construct in BPC projects. We show that such simulation models consolidate the complex and often non-linear findings from BPC case studies in a way that makes it available to discourse among researchers, lecturers and students as well as BPC professionals. Thus, this paper contributes to knowledge management and learning by suggesting system dynamics as a valuable approach to illustrate and convey the complex relationships between important constructs in BPC. This paper also contributes to the domain of business process management by demonstrating the benefits of system dynamics as a way to review and consolidate the abundance of BPC case studies.
Recommended Citation
Kristekova, Z., Jurisch, M. C., Schermann, M., and Krcmar, H. (2012): ”Consolidating Findings from Business Process Change Case Studies Using System Dynamics: The Example of Employee Morale”, Knowledge Management & E-Learning: An International Journal (4:4), 455-480.
Comments
© This work is licensed under a Creative Commons Attribution 3.0 License. No changes were made.