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10- SERVICE: THE ULTIMATE STRATEGY A restaurant executive reveals his formula for business success: A Satisfied Customer, Guaranteed. By Timothy W. Firnstahl '65
16 - BLENDED FAMILIES By the year 2000, there will be more stepfamilies than any other kind of family. By Peggy Hernandez '78
20 - NORTHERN IRELAND: A REPORTER'S NOTEBOOK The war between the Catholics and the Protestants is 20 years old and there is no peace in sight. By Kevin Kelly '83
24 - THE FUNERAL OF MICHAEL-JO O'MALLEY A Santa Clara Jesuit writes about a unique ritual he witnessed last summer in County Mayo, Ireland. By Frederick P. Tollini, SJ.
26 - EX-POW BREAKS HIS SILENCE In Chained Eagle, Everett Alvarez '60 finally tells the story of his captivity in the Vietnam war. By Sue Anne Pressley
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Santa Clara University, "Santa Clara Magazine, Volume 32 Number 3, Spring 1990" (1990). Santa Clara Magazine. 39.
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