Measuring mental health treatment outcome and client satisfaction among children and families

Authors

Thomas G. Plante, Santa Clara UniversityFollow
Charles E. Couchman
Anna R. Diaz

Document Type

Article

Publication Date

6-1995

Publisher

Springer

Abstract

As the delivery and reimbursement methods for mental health services change rapidly, measuring treatment outcome and client satisfaction has become critical. This article describes a case example of a treatment outcome and client satisfaction assessment program at the Children's Health Council, a private nonprofit agency affiliated with Stanford University that provides comprehensive mental health services to children and families in Palo Alto, California. Approximately 300 families receive mental health treatment per year at the agency. The simple and inexpensive program presented herein can be used and modified by other mental health professionals and agencies struggling to develop satisfactory treatment outcome and client satisfaction evaluation programs.

Comments

Also published in Professional Psychology: Research and Practice, 29, 42-55 (1998).

Recommended Citation

Plante, T. G., Couchman, C., & Diaz, A. (1995). Measuring mental health treatment outcome and client satisfaction among children and families. Special Section: Outcomes Research. Journal of Mental Health Administration, 22, 261-269.