Organizing International Service Management: The Case of M-BETA

Document Type

Book Chapter

Publication Date



Gabler Verlag | Springer


M-BETA is a service provider for facility management services. M-BETA offers facility management services in Europe ranging from operating facilities to technical maintenance. Their international service network ranges from all over Europe to destinations in to Northern America and Asia. Their clients are larger companies operating from diverse locations all over the world. Depending on the business area their clients are situated in, M-BETA provides services for a network of subsidiaries or single facilities for their clients. In the case study described here, the focus was set to M-BETA's business in the European service process landscape.

Chapter of

Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer