Service Assessment for Identifying Adaptation Requirements

Document Type

Book Chapter

Publication Date



Gabler Verlag | Springer


Globally acting companies increasingly ask their service providers to ‘follow’ them, which means to deliver their services in all countries that the client company operates in or on an international scale. To serve these customers, service providers needs to develop a capability for extending their service delivery organization into new countries (Schermann et al., 2010).

Chapter of

Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer