Academy of Management
Technology implementation is complex and often unpredictable. Although previous research describes mechanisms related to the social construction of technology and technology use in organizations, researchers have focused little on the inputs to these models. In this article I attempt to fill this void by examining triggers for initial user sensemaking. The prediction of sensemaking should enhance the application of theories, such as adaptive structuration, and inform the management of technology through greater anticipation of user understanding.
Griffith, T.L. (1999). Technology features as triggers for sensemaking. Academy of Management Review, 24, 472-488. http://doi.org/10.2307/259137