Role Clarity and Organizational Level

Document Type


Publication Date

Fall 1978


Sage Publications


Role clarity was examined in terms of its relationships with personal outcomes and organizational effectiveness. Organizational level as a moderator of such relationships was also investigated. Using 490 underwriting personnel from 4 levels in 20 insurance offices, hypotheses based on prior research were generally confirmed. Role clarity was positively related to perceptions of job satisfaction, personal influence, organizational effectiveness, and task-oriented leadership. Role clarity was higher at higher organizational levels, where relationships with perceived organizational effectiveness were not significant. An independent measure of effectiveness showed members in high-performing offices had greater role clarity than members in low-performing offices. Role clarity and organizational level are important variables in organizational behavior research and warrant continued study.