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Table of Contents

Workplace Communication . . . . . . . . . . . . . . . . . . . 3

1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2. Professional Civility . . . . . . . . . . . . . . . . . . . . . . 5

A. Theoretical foundation . . . . . . . . . . . . . . . . . . 5

B. Professional civility in postmodernity . . . . . . 6

C. Virtue ethics and professional civility . . . . . . 7

D. The “profession” in professional civility . . . . 8

E. The goods of professions . . . . . . . . . . . . . . . . 9

F. Threats to professional civility . . . . . . . . . . . . 10

3. Problematic Relationships in the Workplace . . . . 12

A. Overview of problematic relationships

in the workplace . . . . . . . . . . . . . . . . . . . . . . . 12

B. Types of problematic relationships

in the workplace . . . . . . . . . . . . . . . . . . . . . . . 13

C. Health of workplace relationships . . . . . . . . . 14

D. Organizational culture shock . . . . . . . . . . . . . 15

E. Exclusion and identity in the workplace . . . . 15

4. Implications of Professional Civility for

Problematic Relationships in the Workplace . . . 17

A. A return to narrative ground . . . . . . . . . . . . . . 17

B. Ambiguity and focus of attention

in workplace relationships . . . . . . . . . . . . . . 18

C. Emotional labor and emotion management . . 20

D. Finding meaning in

postmodern organizations . . . . . . . . . . . . . . . 21

5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Book Reviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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