Table of Contents
Workplace Communication . . . . . . . . . . . . . . . . . . . 3
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2. Professional Civility . . . . . . . . . . . . . . . . . . . . . . 5
A. Theoretical foundation . . . . . . . . . . . . . . . . . . 5
B. Professional civility in postmodernity . . . . . . 6
C. Virtue ethics and professional civility . . . . . . 7
D. The “profession” in professional civility . . . . 8
E. The goods of professions . . . . . . . . . . . . . . . . 9
F. Threats to professional civility . . . . . . . . . . . . 10
3. Problematic Relationships in the Workplace . . . . 12
A. Overview of problematic relationships
in the workplace . . . . . . . . . . . . . . . . . . . . . . . 12
B. Types of problematic relationships
in the workplace . . . . . . . . . . . . . . . . . . . . . . . 13
C. Health of workplace relationships . . . . . . . . . 14
D. Organizational culture shock . . . . . . . . . . . . . 15
E. Exclusion and identity in the workplace . . . . 15
4. Implications of Professional Civility for
Problematic Relationships in the Workplace . . . 17
A. A return to narrative ground . . . . . . . . . . . . . . 17
B. Ambiguity and focus of attention
in workplace relationships . . . . . . . . . . . . . . 18
C. Emotional labor and emotion management . . 20
D. Finding meaning in
postmodern organizations . . . . . . . . . . . . . . . 21
5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Book Reviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Recommended Citation
DeIuliis, David and Flinko, Sarah
(2016)
"Professional Civility andProblematic Relationships in theWorkplace,"
Communication Research Trends: Vol. 35:
Iss.
1, Article 1.
Available at:
https://scholarcommons.scu.edu/crt/vol35/iss1/1