Service Assessment for Identifying Adaptation Requirements
Gabler Verlag | Springer
Globally acting companies increasingly ask their service providers to ‘follow’ them, which means to deliver their services in all countries that the client company operates in or on an international scale. To serve these customers, service providers needs to develop a capability for extending their service delivery organization into new countries (Schermann et al., 2010).
Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer
Schermann, M., Böhmann, T., Reuter, U., and Krcmar, H. (2012): ”Service Assessment for Identifying Adaptation Requirements” in Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer, Böhmann, T., Burr, W., Herrmann, T. and Krcmar, H. (eds.). Wiesbaden, Germany: Gabler, pp. 139-151.