Process modeling with SeeMe: a modeling method for service processes
Document Type
Book Chapter
Publication Date
2012
Publisher
Gabler Verlag | Springer
Abstract
In today's economy, the management of processes is an important aspect for companies. While this holds true in general, it is even more important when dealing with non-tangible goods such as services (Fließ, 2009, 193ff.). A deep understanding and documentation of the often implicit requirements of service processes enables service providers to reduce managerial efforts and improve performance and quality. On an international scale, compliance and compatibility of processes are prerequisites for efficient service provision. Successful process management, therefore, has to be seen as a competitive advantage for service providers.
Chapter of
Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer
Editor
Tilo Böhmann
Wolfgang Burr
Thomas Herrmann
Helmut Krcmar
Recommended Citation
Prilla, M., Schermann, M., Herrmann, I. T., and Krcmar, H. (2012): ”Process modeling with SeeMe: a modeling method for service processes” in Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer, Böhmann, T., Burr, W., Herrmann, T. and Krcmar, H. (eds.). Wiesbaden, Germany: Gabler, pp. 67-81.
